Answers For All Your Questions
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Because many of the items sold through this shop are personalized, autographed, or made specifically for you, all sales are final.
Personalized & Signed Books
Personalized and signed books cannot be returned or exchanged simply because you change your mind, no longer want the item, ordered the wrong edition, or entered incorrect personalization information at checkout.
Please review your order carefully before submitting it, including the book edition, personalization details, and shipping information.
Damaged or Incorrect Items
We want your order to arrive exactly as intended. If you receive an item that is severly damaged, defective, or incorrect due to an error on our part, please contact us within 14 days of delivery so we can work with you to resolve the issue.
Eligible issues may include:
Receiving the wrong book or product
A book arriving with significant damage that affects its readability or use
A manufacturing or printing defect that materially affects the product
Receiving an item that does not match the personalization or customization you submitted due to an error on our part
For damaged or defective items, please include your order number and clear photographs showing the issue. We may request additional information or photographs to help us determine the appropriate resolution.
If your claim is approved, we will provide a replacement at no additional cost. If the original item is no longer available, we may offer an appropriate alternative or refund.
Damage During Shipping
Minor cosmetic wear that may occur during normal shipping, such as slight corner or cover wear, does not necessarily qualify as a defect. However, if your order arrives with damage that materially affects the book's readability, functionality, or overall usability, please contact us and we will review the situation.
Non-Returnable Items
The following items are final sale and are not eligible for return or exchange unless they arrive defective, damaged, or incorrect due to an error on our part:
Personalized books
Autographed or signed books
Personalized merchandise
Limited or special-edition items
Other custom-made products
Order Changes & Cancellations
Because personalized and signed orders may begin processing shortly after purchase, we cannot guarantee that an order can be changed or canceled once it has been submitted.
If you need to request a change or cancellation, please contact us as soon as possible. We will do our best to accommodate the request if your order has not yet entered processing.
How to Contact Us
For questions regarding a damaged, defective, or incorrect order, please contact us within 14 days of delivery with your order number and a description of the issue. Photographs may be required.
We are happy to review legitimate product issues and will make reasonable efforts to ensure that you receive the product you ordered in acceptable condition.
Please note: This policy does not limit any rights or remedies that cannot legally be excluded under applicable law.
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Books are available through this shop and select online retailers. Availability may vary by format and edition.
For paperbacks: This website & Amazon
For Hardcovers: This website, Amazon, & Barned & Noble
For eBook: Amazon, Google Play, Kobo, Barnes & Noble, Apple Books, Tolino, Libby, Hoopla
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Most of my books are NOT available in Kindle Unlimited due to the exclusivity clause Amazon locks authors into. I prefer to be as widely accessible for my readers as possible. If you prefer a subscription based model, you can find my books available on Kobo Plus, Libby, and Hoopla.
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All books listed on this website will be personally signed by Kendra Moreno. You can provide your requested name or message during checkout.
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Yes! When personalization is available, you’ll be able to provide the requested name or inscription during checkout. Please double-check your spelling before submitting your order, as personalized items are final sale.
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Due to the nature of sprayed edges, some slight variations may occur. However, we do our best to ensure that any differences are so slight they are not noticable.
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When ebooks are available through this shop, they will be clearly identified in the product listing. Digital products are delivered electronically via Bookfunnel rather than shipped.
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Processing times vary depending on the product and whether personalization is requested. Please check the individual product listing for any specific processing information. Processing time is separate from the time your package spends in transit. Note: Due to frequent Printing and Damage delays, expect orders to ship within 3-4 weeks. For larger orders, such as PR boxes or bulk orders, please allow 4-6 weeks for shipment.
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Opportunities are announced periodically through Kendra’s newsletter and social media. Availability varies by project and not every book will have an open application. The influencer Team form is always open inside the “Influencers” Tab.
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Absolutely! Send an inquiry through the contact page with details about your event, podcast, or book club, including the date, format, and what you have in mind.
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Kendra Moreno writes for adult readers. Please check the individual book listing for genre, content information, and any applicable content warnings before purchasing.
If you are looking for books for a younger audience, Kendra writes children’s and Middle Grade books under K.J. Moreno. You can find these books on Amazon or a signed edition through the shop.
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Purchasing directly from this shop is a great way to support an independent author while getting access to signed copies, personalized books, special editions, merchandise, and other items that may not be available through traditional retailers.
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The best way is to join Kendra’s newsletter and follow her social media. That’s where new releases, cover reveals, special editions, giveaways, and other announcements are shared.